Refund policy

Your complete satisfaction with our products is guaranteed! General merchandise items may be returned or exchanged in their original packaging within 10 days of receipt. Furniture purchases and custom orders are subject to slightly different rules which are described and not returnable.

casbahdecor.com will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged.

Shipping of large items by freight requires claims to be filed and your refund or damages will come directly from the freight company. In these cases, you must contact us immediately upon receipt and we will arrange for a pickup of the goods.

Please contact us at 813 263 8766

 

HOW TO MAKE A RETURN

 

If you wish to make a return or exchange, please follow these steps:

1.	Contact our customer service  and obtain an RMA (return merchandise authorization) number. Our store will only be able to accept return packages clearly marked with an RMA number. If you have not be assigned an RMA number you will not receive a refund.
2.	Pack and seal your return security in its original packaging. Clearly mark the RMA number on the outside of the box. Packages must be returned postage paid. We also recommend that you insure all packages since otherwise you will be responsible for any damage during the return shipment. casbahdecor.com will not accept C.O.D. deliveries.
3.	Ship the product to us, insured, postage paid. Please call us for ALL RETURNS